LEGAL

Privacy Policy

Last updated: July 2026 · Compliant with the Protection of Personal Information Act, 2013 (POPIA)

Obsidian Studio Designs ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This policy explains what information we collect, why we collect it, how we use and safeguard it, and the rights you have under the Protection of Personal Information Act, 2013 (POPIA).

1. Who we are

Obsidian Studio Designs is a website and application development business operating in South Africa. We are the "responsible party" for the personal information described in this policy.

2. Information we collect

We only collect information you choose to give us, plus limited technical data that is standard for any website.

Information you provide

• Enquiry / contact form: your name, email address, phone number (optional), the service you're interested in, and the message you send us.
• Direct contact: any information you share when you email, call or WhatsApp us.

Information collected automatically

• Technical data: when you visit, our hosting provider may log standard information such as your IP address, browser type, and the pages you view, to keep the site secure and working.
• Local storage: we store your cookie-consent choice on your own device so we don't ask again. See our Cookie Policy.

We do not use advertising trackers, and we do not knowingly collect information from children.

3. Why we process your information

We process your personal information only for legitimate, clearly defined purposes:

• To respond to your enquiry and provide you with a quote or information;
• To deliver the design and development services you request;
• To communicate with you about your project;
• To keep our website secure and improve how it works;
• To comply with our legal obligations.

Our lawful basis is your consent (which you give by contacting us) and the performance of any agreement we enter into with you. You may withdraw consent at any time — see section 6.

4. Who we share it with

We do not sell your personal information. We share it only with trusted service providers who help us operate, and only as far as necessary:

• FormSubmit — delivers your contact-form message to our email inbox;
• GitHub Pages — hosts this website;
• Google Fonts — serves the fonts used on this site (may receive your IP address as part of the request);
• Email / WhatsApp providers — when you choose to contact us that way.

Some of these providers are located outside South Africa. Where personal information is transferred across borders, it is protected in line with POPIA's requirements for cross-border transfers.

5. Security & retention

We take reasonable and appropriate technical and organisational measures to protect your personal information against loss, unauthorised access, and misuse. No method of transmission over the internet is completely secure, but we work to safeguard your data.

We keep your information only for as long as necessary to fulfil the purpose it was collected for — for example, to handle your enquiry and any resulting project — and thereafter for as long as required by law, after which it is securely deleted.

6. Your rights under POPIA

You have the right to:

• Ask what personal information we hold about you and request access to it;
• Ask us to correct or update information that is inaccurate;
• Ask us to delete your information where we are not required to keep it;
• Object to the processing of your information;
• Withdraw your consent at any time;
• Lodge a complaint with the Information Regulator.

To exercise any of these rights, email us at obsidianstudiodesigns@gmail.com. We will respond within a reasonable time.

7. Complaints & the Information Regulator

If you believe we have not handled your personal information lawfully, please contact us first so we can put it right. You also have the right to complain to the Information Regulator (South Africa):

We may update this policy from time to time. The "last updated" date at the top shows when it was last revised. Please check back periodically.